FAQ

AUSTRALIA & INTERANATIONAL RETURNS

Any brand new product can be returned for a full refund or store credit within 14 days of delivery. Please contact Customer Support to schedule the return. Customer is responsible for all return shipping charges and are strictly non-refundable. Q-era does not take responsibility for any items lost during the return shipping.

RECEIVE A DAMAGED ITEM?

Receive a damaged item? Please reach out to our Customer Support team at SUPPORT@Q-ERA.COM.AU and they will help resolve the issue. See more warranty information on our FAQ page.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.

WHAT IS Q-ERA WARRANTY POLICY?

Q-era has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized Q-era dealer.